Refund Policy

Our return process covers eligible new Reduce items with or without a defect. A preference change or incorrect option may qualify when the merchandise is unused, in original condition and accompanied by its packaging and parts. We also review damage, defects, wrong shipments, missing pieces and material description differences without treating the reported problem itself as disqualifying.

Starting within the window

Contact watersoneal8311385@gmail.com no later than 30 days after the order is delivered. Send the order number, checkout email, reason and requested outcome. Photographs or video and retained packaging help us assess a faulty, damaged or incomplete item.

Approval comes before mailing

Do not post a return until it is approved and we confirm the correct return address and instructions. The General correspondence address is not automatically a returns warehouse. Returns travel by mail. The package includes a free prepaid return label; if it is lost or absent, ask us for help. Use of the label still follows approval, and eligible returns have neither a label charge nor a restocking fee.

Exchange and refund outcomes

We accept approved exchanges when inventory permits. For an approved refund, we process and initiate the credit to the original payment method within 10 days. Financial institutions may take additional time to display it. Applicable consumer rights that cannot be waived continue to apply.